Amending An Order
To offer fast despatch times and efficient customisation services, much of our order processing is automated. This means our ability to make changes to an order after it has been placed is limited.
Within 30 Minutes of Placing Your Order
We offer a 30-minute grace period during which you can request amendments to your order.
If you need to make an amendment request, please contact us: [Insert Link Here] as soon as possible.
We’ll do our best to accommodate your request, but amendments cannot be guranteed.
Please note: Making changes to your order will delay its despatch.
After 30 Minutes
Once the 30-minute grace period has passed, your order is automatically sent to our fulfilment and production systems. At this stage, we can no longer add, remove, or change products on your order.
Only the following minor amendments may still be possible:
- Minor corrections to the delivery address
- Changes to the delivery email address
Please contact us (Insert link here) as soon as possible if you need to request one of these changes.
Changes We Cannot Make
The following changes cannot be made once an order has been placed, including during the 30-minute grace period:
- Change the billing address
- Change the delivery country
- Combine multiple orders into one
- Split an order into multiple shipments
Cancelling an Order
If you wish to cancel an order, please [contact us](Insert link here) as soon as possible.
Standard Items: Orders containing standard, non-customised items can usually be cancelled before despatch.
Customised Items: Once customisation work has started, such as cutting or tapping, cancellation may no longer be possible. Where we agree to a cancellation, a charge may apply to cover the work already carried out and any associated costs.
If your order has already been despatched, please refer to our [Returns Policy](Insert link here) for further information.